We get it, we all make mistakes. If you wish to cancel your order just reach out to us at email@example.com within 24h of placing your order. Please note that we fulfil orders rather quickly, and if an order has already shipped out, we won’t be able to process the cancellation request.
At BohoGene, we want you to be completely happy with your purchase, and we hope you’ll love everything, but understand if you need to make a return. We will accept unused items with original packaging for returns within seven (7) days of purchase on the BohoGene website. All decisions on returns and refunds are at the sole discretion of BohoGene.
If you wish to make a return, please reach out to us using the form below.
Unfortunately, we do not have an exchange policy at this time. You will need to first return the item you do not want using the form above, and then place a fresh order for what you like.
Please keep in mind that once your product reaches our warehouse, we will check the quality of the product/s to ensure they meet our return policy standards.
After the quality check is complete, it may take up to 14 business days for the refund to be issued.
Once the refund is issued, you will receive a refund confirmation via e-mail. Please note that refund times may vary depending on the different payment providers.
The refund is issued on the same payment method used to make the original purchase.
If your order has been sent to a destination within North America, all sales taxes will be refunded.
For international orders, custom duties and taxes are non refundable.